Course Overview
Chargebacks are costly disputes that require thorough analysis and documentation. This course teaches systematic chargeback investigation and dispute resolution.
Learning Objectives
- Understand chargeback reason codes
- Learn chargeback investigation procedures
- Master evidence gathering for chargebacks
- Develop compelling dispute responses
- Understand authorization and fraud indicators
- Learn timeline of chargeback process
Course Content
Module 1: Chargeback Fundamentals (8 minutes)
Understanding chargebacks, reason codes, and the dispute process for credit union transactions.
Module 2: Reason Code Analysis (10 minutes)
Deep dive into common reason codes and what they indicate about the transaction or customer claim.
Module 3: Evidence Gathering (10 minutes)
Collecting relevant documentation—transaction records, delivery proof, authorization information—to support disputes.
Module 4: Dispute Response (8 minutes)
Preparing compelling dispute responses with evidence that persuade card networks to reverse chargebacks.
Module 5: Prevention Strategies (4 minutes)
Identifying patterns and developing prevention strategies to reduce future chargebacks.
Key Takeaways
- Thorough documentation is critical for dispute success
- Understanding reason codes guides investigation
- Clear evidence presentation improves outcomes
- Pattern analysis prevents future chargebacks